Refund and Returns Policy

Overview

Last Updated: 6-18-2026

Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Returns are accepted within 14 days of receiving your order.

To qualify for a return, items must be:

For hygiene and safety reasons, we cannot accept returns on:

If you receive:

Please contact us within 7 days of delivery.

Include:

We’ll arrange a replacement or refund where appropriate.

Once your returned item has been received and inspected, we’ll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to:

Customers are responsible for return shipping costs unless otherwise stated.

We only replace items if they are defective, damaged, or incorrect.

If you’d like a different product or shade, please place a new order after your return has been approved.

Orders may only be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled.

If you have any questions regarding your order, please contact us:

Email: support@teeluxeaura.com
Phone: +2349033546536
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM